Last updated: 18 September 2026
1. Who we are
This website, novelucent.com, is operated by Novelucent Technologies Pvt. Ltd. ("Novelucent", "we", "us", "our"), based in Amritsar, Punjab, India. This Privacy Policy explains what personal information we collect through this website, how we use it, and the choices you have.
If you have any questions about this policy, contact us at contact@novelucent.com.
2. Information we collect
Information you give us
When you submit the enquiry form on our website, we collect the details you choose to provide:
- Your name and business email address
- Your phone number and the country selected with it (optional)
- Your company name (optional)
- The service area you are interested in (optional)
- The description of your project or requirement
Please do not include sensitive personal information, passwords, or confidential third-party data in the enquiry form.
Information collected automatically
When you visit the website, some information is collected automatically:
- Usage and analytics data such as pages visited, time spent, referring website, approximate location (city or country level), device type, browser, and operating system. We collect this through Google Tag Manager and Google Analytics.
- Server logs kept by our hosting provider, which typically include your IP address, the date and time of your visit, the pages requested, and your browser type. These are used for security and to keep the website running.
- A session cookie set when you use the enquiry form, used only to prevent repeated automated submissions (spam protection).
3. How we use your information
- To respond to your enquiry and discuss your project
- To prepare proposals or estimates you have asked for
- To understand how visitors use the website so we can improve it
- To protect the website and the enquiry form against spam, abuse, and security threats
- To meet legal, regulatory, or accounting obligations
We do not use the information you submit through the enquiry form to add you to a marketing mailing list without your consent, and we do not sell your personal information.
4. Legal basis for processing
Where data protection law requires a legal basis, we rely on:
- Consent, which you give when you submit the enquiry form, and for analytics cookies where consent is required
- Legitimate interests, such as responding to business enquiries, understanding how the website is used, and keeping it secure
- Legal obligations, where we are required to keep certain records
You can withdraw your consent at any time by contacting us. Withdrawing consent does not affect processing that took place before you withdrew it.
5. Cookies and analytics
Cookies are small files stored on your device. This website uses:
- Essential cookies: a session cookie used by the enquiry form for spam protection. It expires when you close your browser.
- Analytics cookies: set by Google Analytics (through Google Tag Manager) to count visits and understand how the website is used. These cookies do not identify you by name.
You can block or delete cookies through your browser settings. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. Blocking cookies will not stop you from browsing the website.
6. Third-party services
We use a small number of trusted third-party services to run this website. Each processes data under its own privacy policy:
- Google Tag Manager and Google Analytics (Google LLC) for website analytics. See Google's Privacy Policy.
- Google Fonts (Google LLC) to display the website's typeface. Your browser connects to Google's servers to load the font, which shares your IP address with Google.
- Our web hosting provider, which stores the website files and server logs and delivers enquiry emails to us.
7. How we share your information
We share personal information only when needed:
- With the service providers listed above, to operate the website
- With team members or specialists working with us on your project, where you have asked us to take your enquiry forward
- Where required by law, regulation, court order, or to protect our rights, property, or safety
- As part of a business transfer, such as a merger or acquisition, in which case the information remains protected by this policy
8. International transfers
We work with clients around the world, and some of our service providers are located outside India. Your information may therefore be processed in countries other than the one you live in. Where this happens, we take reasonable steps to ensure it remains protected in line with this policy and applicable law.
9. How long we keep your information
We keep enquiry information for as long as needed to respond to you and manage any resulting business relationship, and afterwards only as long as required for legal, tax, or accounting purposes. Analytics data is retained according to the retention settings in our Google Analytics account. When information is no longer needed, we delete or anonymise it.
10. Security
We use reasonable technical and organisational measures to protect personal information, including an encrypted (HTTPS) connection to this website and validation and spam protection on the enquiry form. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
11. Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information
- Withdraw consent you have given
- Object to or ask us to restrict certain processing
- Receive a copy of your information in a portable format
- Complain to a data protection authority
These rights may arise under laws such as India's Digital Personal Data Protection Act, 2023, the EU and UK General Data Protection Regulation, and applicable US state privacy laws. To exercise any of these rights, email contact@novelucent.com. We may need to verify your identity before acting on your request.
12. Children's privacy
This website is intended for businesses and organisations and is not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a child has sent us personal information, contact us and we will delete it.
13. Links to other websites
This website contains links to other websites, such as theme demos and our social media profiles. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
14. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Significant changes will be reflected on this page.
15. Contact us
Novelucent Technologies Pvt. Ltd.
Amritsar, Punjab, India
Email: contact@novelucent.com
Phone: +91 708 775 4444