Novelucent takes your privacy very seriously and is committed to protect the integrity and confidentiality of your information. This Privacy Policy informs you how we collect and use the information you provide in doing business with us including the use of www.novelucent.com, our products and services.

For the purposes of this privacy statement, 'Personal Information' is any data which relates to an individual who may be identified from that data, or from a combination of a set of data, and other information which is or may be in possession of Novelucent.

What information do we collect?

In general, you may browse our website without providing any Personal Information about yourself. However, certain information is collected for analytical purposes such as your IP address, demographics, your computers’ operating system, browser type, etc. We can't tell who you are by examining our log files, except as anonymous users. This not only helps us to provide better user experience but also in troubleshooting, site maintenance and to understand which parts of the website are visited and how frequently.

We may require you to provide us with certain Personal Information such as your name, email address, designation, company, country, telephone number, etc., through registration forms during our product subscription, or whenever you want to comment on our content, contact us through the contact form and subscribe to our newsletter. We need this information for one or more of the following purposes: user ID creation, identifying you, contacting you and to provide access to desirable content based on your preferences.

Purchases

Whenever you purchase any of our products, the payment will be handled by a 3rd party payment gateway https://www.paypal.com. They will collect information about you, such as your name, address and credit card details. They only share the minimum with us that we need to set up your account with Novelucent. We do not receive any of your credit card details from PayPal. If you opt in to receive marketing communication from us, they’ll share your name, email address and any other information you provide to them for this purpose.

We may require you to provide us with certain Personal Information such as your name, email address, designation, company, country, telephone number, etc., through registration forms during our product subscription, or whenever you want to comment on our content, contact us through the contact form and subscribe to our newsletter. We need this information for one or more of the following purposes: user ID creation, identifying you, contacting you and to provide access to desirable content based on your preferences.

PayPal has their own privacy policy which you can see at https://www.paypal.com/in/webapps/mpp/ua/privacy-full

We only store information that you fill in the registration form while purchasing our product or service.

Spam and sale of information

We hate spam. We will never spam you with any unsolicited email, and we will never sell information you have given us to other parties.

Data recipients, transfer, disclosure of Personal Information

Novelucent does not share your Personal Information with third parties for marketing purposes without seeking your prior permission. Novelucent will seek your consent prior to using or sharing Personal Information for any purpose beyond the requirement for which it was originally collected.

We may share your Personal Information within Novelucent or with any of its subsidiaries, business partners, service vendors, authorized third-party agents, or contractors located in any part of the world for the purposes of data processing, storage, or to provide a requested service or transaction, after ensuring that such entities are contractually bound by data privacy obligations.

When required, Novelucent may disclose Personal Information to external law enforcement bodies or regulatory authorities, in order to comply with legal obligations.

Where do we Store your Data?

Information is retained on Cloud and Content Delivery Networks across different geographical locations. We take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Cookies

Cookies are small text files that, like most other Web servers, we place in your device that you use to access our website. This is done to recognize your device during a session or in your future visits to our website, primarily in order to provide better user experience.

• Types of cookies used:

  Session cookie: Session cookies remain only as long as a browsing session is active, and are intended to avoid user inconvenience during browsing. These cookies allow websites to link the actions of a user during a browser session and expire at the end of the browsing session. Session cookies also assist the user in navigating the website, and allow the user to access secure parts of the webpage when logged in.

• Persistent cookie:

  Persistent cookies are stored on a user’s device even after termination of a browsing session. It helps in recalling the preferences or actions of the user. Persistent cookies are used for a variety of purposes such as retaining the visitor’s language and regional preference(s) at the end of each browsing session. We may use services of third-party analytics service provider to analyze cookies to carry out a behavioral analysis in order to enhance user experience and convenience, and also to provide targeted and relevant content to visitors.

  Depending on the type and settings of your browser, cookies may be accepted by default. You may change the settings of your browser to delete existing cookies or prevent future cookies from being automatically accepted. If you disable cookies, certain parts and functions of our website may not be available. You can learn more about cookies at www.aboutcookies.org

Changes to this privacy policy

We may change this privacy policy as and when the need arises and the same will be made available on the website. Our commitment to protect your privacy with always be of paramount importance.

Contact us

If you have any questions regarding our privacy practices or this privacy statement, you may contact us at:

Address: 968, R. B. Estate, Loharka Road, Amritsar, Punjab, India
Mobile: (+91) – 708 775 4444
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.